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Feedback and complaints
We want to hear from you, including when something has gone wrong.
Feedback helps us do better. You can give it, or make a complaint, in whatever way suits you, and you can bring a family member, friend, advocate or support person to help.
How to tell us
- Email hello@neonow.com.au
- Use the contact form
- Tell your support worker or worker, who will pass it on
What happens next
- We acknowledge your feedback promptly.
- Someone who was not involved looks into it.
- We tell you what we found and what we will do about it.
- We use what we learn to improve.
Making a complaint will never affect the service you receive or your job with us.
If you are not satisfied
You can contact the NDIS Quality and Safeguards Commission at ndiscommission.gov.au at any time. You do not have to talk to us first.